Neko Karaoke

Terms & Conditions

Last updated: July 2026

These General Terms and Conditions apply to all bookings and visits at Neko Karaoke, Weinbergstrasse 15, 8001 Zürich.

1. Scope

These terms govern the relationship between Neko Entertainment GmbH, operating as Neko Karaoke (“we”), and you as a guest. By making a booking, you accept these terms.

2. Booking and contract

A booking becomes binding once it is confirmed through our online booking system, or confirmed by us in writing for private events outside our regular hours. You receive a confirmation by email.

3. Prices and payment

Prices are stated per room and per hour — not per person. Our cabins start at CHF 75 per hour and the Neko Lounge is CHF 190 per hour. The prices shown in the booking system at the time of booking apply. Payment is made online through the booking system, unless otherwise agreed for private events.

4. Cancellation and changes

You can cancel free of charge up to 48 hours before the start for the cabins, and up to 7 days before for the Neko Lounge (minus a 5% payment-processing fee). After that, but before the start time, 50% of the price is refunded. No-shows cannot be refunded. Cancellations are made via the link in your confirmation email.

5. House rules

You are welcome to bring your own drinks and food, and to order delivery. Please bring your own cups, treat the rooms and equipment with care, and follow the instructions of our staff at all times.

For everyone's safety, the following are strictly prohibited on the premises:

• no smoking and no vaping (e-cigarettes);
• no open flames, candles, or fire of any kind;
• no illegal drugs or other prohibited substances.

The serving and consumption of alcohol is subject to Swiss youth-protection law. We may refuse admission or service, and we may stop the consumption of your own alcohol at any time and at our sole discretion — for example in the case of excessive consumption or unacceptable behaviour. We may ask guests who break these rules to leave without a refund.

6. Damage

You are responsible for any damage you or your group cause to the rooms or equipment during your booking.

7. Our liability

You enter and use the premises at your own risk. To the fullest extent permitted by law, we accept no liability for any damage, loss, injury, or theft in connection with your visit — including indirect or consequential damage and personal items you bring with you, which remain your own responsibility. Mandatory liability under Swiss law (in particular for unlawful intent or gross negligence) remains unaffected.

8. Governing law and place of jurisdiction

These terms are governed by Swiss law. The place of jurisdiction is Zürich, subject to mandatory statutory places of jurisdiction (in particular for consumers).